Jean-Michel Maltais is Senior Vice-President, Omnichannel, for New Look Vision Group. He is a seasoned executive with 25+ years’ experience in various engineering, strategy and marketing roles on the international business scene. A strong believer in putting the customer experience as the primary driver of technology decisions, Mr. Maltais is passionate about leading teams and companies through change with all the energy and conviction it requires. Before joining New Look Vision Group, Mr. Maltais has delivered successful digital transformations in several blue chip companies across different industries in both the B2B and B2C space, including O2 UK (cellular), KGB (consumer services), Pearson UK (education) and Travelport (travel). At New Look Vision Group, he built a revolutionary omnichannel platform which enables e-commerce for prescription glasses with the same level of precision as glasses sold in store, a first in the industry. This innovation earned New Look Vision Group a Mercuriades Award in the Technology Innovation category in 2021, and an Excellence in Retailing Award in the Omnichannel category from the Retail Council of Canada in 2023. Mr. Maltais holds a bachelor’s degree in Electrical and Computer Engineering from Université Laval, an MBA from Cranfield UK School of Management and a Postgraduate diploma in Marketing from the Chartered Institute of Marketing UK.