Shifting consumer expectations are being reflected in the loyalty landscape with numerous retailers launching their own programs or evaluating strategic partnerships that will matter most to their customers. Raj Loganathan, Director, Customer Service Lead at AIR MILES Reward Program, chats with Steve Cull, Head of Mobile Product Management, Services and Strategy, Samsung Electronics, discussing what makes for an effective loyalty strategy no matter the platform, what makes for an impactful campaign and the role for personalization.

Steve Cull
Head of Mobile Product Management, Services and Strategy

Speaking at: